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Orders And Shipping
Can I make changes to my order before it ships?
Unfortunately, we cannot make changes or cancel an order after they have been submitted.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email with your order number and we'll handle that for you.
Why was I charged tax?
We actually unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to tax laws that are currently being updated.
Will I be charged right away when I place an order?
Yes, your card will be charged right away since we don't store payment information for security purposes. HOW LONG WILL IT TAKE MY ORDER TO GET TO ME?
How long will it take my order to get to me?
Orders typically ship within 2 business days of receipt during non-peak times or seasons. Further information on shipping can be found here.
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long. You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are its on its way!
Do you ship internationally?
Yes, we do! You can take a look at our rates and policy here.
My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently from Emporium to deliver your package, we’ll figure this out together! If it's been marked delivered and it's only been one day-sit tight!
Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit.
Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know at firstname.lastname@example.org and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
Returns And Exchange
What is your return/exchange policy?
Emporium89 products are guaranteed for 60 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. The item must have been purchased from emporium89.com.
Items must be returned in their original condition . For example, this means that as much as we love dogs - products cannot be returned with dog hair (or human hair) due to allergy/sanitary reasons. If used items are returned a partial refund may be given in the form of store credit.
Final sale items are not eligible for return or exchange. If your E89 item was purchased at one of our retailers, unfortunately an online return/exchange cannot be made. Please contact the store about making a return/exchange.
How do I make a return/exchange?
Please head over to our returns page here so we can walk you through it! Please allow about 1-2 weeks for processing once the return/exchange reaches us. Additional delays may occur.
You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).
Do you offer returns/exchanges for international orders?
Yes and no. Unfortunately we do not provide prepaid labels for international orders but they can be shipped back on the customer's own accord for a refund or store credit. The shipping fee will not be refunded.
My item arrived damaged, what should I do?
Please send a photo to our Customer Experience team at email@example.com and include your order number so we can look into getting you a new one!
Can I ship my items back on my own accord?
Yes! If you opt not to use our pre-paid shipping label to return your product within the 60 day return window, please contact us at firstname.lastname@example.org so we can provide you with the shipping address.
- Please include a note with your full name, order number, and indicate if you would like store credit or a refund.
- Please note that if the return is not made using one of our labels, we do not assume responsibility if it is lost in transit.
- Please use a trackable and insured shipping method.
My item is damaged out of the 60 day return/exchange window, what should I do?
Send us a picture anyway! Unfortunately normal wear and tear would not warrant a replacement or refund but if it is deemed a manufacturing defect or unreasonable damage, we can look into it!
I recently placed an order before your sale, will you honor sale prices?
If you order is within two weeks of the sale, we can offer you store credit in the amount of the price difference. If it is within 48 hours, we can offer you a refund for the difference.
*The item that you ordered must be in stock on our website in the size/color you received to be honored.
Can I use a discount code during the sale?
Discount codes cannot be combined with any other discount promotions including sales.
Do you price match other retailers carrying your products?
No, we do not offer price matching. We're sorry for any inconvenience!
How can I get a discount code?
Sign up to earn points! You can earn points by making purchases or referring a friend to our website with the link provided in your account. Sign up by clicking "Earn Points" in the upper left hand corner.
You can also get discount codes for reviewing our items in the link provided via email after your purchase. We also put codes on our catalogs so be sure to take a look at the back cover!
Why are some products not discounted in my cart?
Items made by E89 are eligible for discounts but unfortunately we cannot offer discounts on third party items.
Why isn't my code working?
There are a few reasons why this might be happening! If there is a sale going on, discounts are temporarily disabled. Discount codes also cannot be combined with other discount codes. Some items are not eligible for discounts. If none of these apply to the situation, please reach out to us to get that corrected!
Warehouse sale purchases Items purchased during our sale (in store and online) are final sale. These items do not qualify for our program as some items were sold with prior minor damage that has been made known during purchase.